I don't understand the difference between Desire and Complexity.
Jascha Neutelings asked: Starting again with the People pillar — how would you say the Complexity is different from the Desire? Could you say that Complexity adds a hurdle to the Desire? In the case of the Gold Corp film, the fact that Andrew has a dangerous job (Complexity) adds even more to his Desire to get home safe to his kids? Would the question in the interview be: "Why(!) are you keen on using this app?"
So the confusion for me occured when seeing the questions "What is your big dream?" (Desire) and "Why are you doing this?" (Complexity). It kinda feels like the same things to me. "Why, you ask? Well, because I want to achieve my big dream".
Andrew has the Desire to get home safely, because he has a really dangerous job. We may imagine that if he were in a different job, like if he worked at a desk in an office all day, that he may not have this same Desire at all. So Complexity could be seen as a deeper layer of the Desire— it's why we want whatever it is that we want. It's something that has led us to that Desire.
To give another example personally, through my work in education here at Muse, ultimately my most basic Desire is to help people be able to do what they're passionate about. I want to connect people through educational resources to be able to do something they find meaningful, that gives them purpose, that is something they genuinely love.
But what's my Complexity? What led me to this Desire? Was I innately born with the desire to connect people to work they genuinely are passionate about through education? Why do I want this in particular?
Well, I'm a first-generation graduate myself. I was the first person in my family to have the opportunity to access, and graduate, college. I was the first person to move out of the city, the state, and leave the country. Whereas I grew up surrounded by people who often felt trapped in their circumstances, going to jobs they didn't like to fund a lifestyle they weren't all that passionate about. And from these experiences I've had and seen, I directly correlate the difference that I had access to education, and my parents and those around me often did not, with my ability to get out and really live an intentional, passionate life in my work. And because I had that opportunity myself, I feel driven to share that opportunity with others too. I feel driven to do something that matters with this opportunity I've been given, that my parents didn't have.
It may help then to think about Complexity this way: most people don't just wake up with a certain desire. It's something that has been shaped by their experiences, shaped by their personality, shaped by their culture, their family, and a whole lot of other factors. When we try to understand a person's Complexity then, we're trying to look deeper into their Desire, and identify some of those factors that contributed to why a person wants what they want.